TRAINING August 08, 2001

53. “Security will have to be posted at hospitals, clinics, and first-aid stations to control hysterical citizens demanding immediate attention.”

COMMENT:  This also is true at evacuation centers, shelters, etc. In my experience, “hysterical” behavior occasionally occurs, but is relatively rare.  Demanding, aggressive, unrealistic and even hostile behavior is more common.  Either way...security is a prime concern.

Having your proper identification with you is important.  Except for personnel responding from outside a stricken area (mutual aid), it is always much better to have maintained an ongoing, working relationship with local officials. Also, how you conduct yourself, (i.e. - professionally) will carry you a long way towards establishing rapport with others.